Call Center Tips for Applicants

Call Center Tips for Applicants

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Basic Knowledge about the Computer and Internet/Networking

Modem - modulator-demodulator, is a hardware device that converts data between transmission media so that it can be transmitted from computer to computer.

Ethernet cable - is one of the most common forms of network cable used on wired networks. Ethernet cables connect devices within a local area network, like PCs, routers, and switches.

Firewall - is a network security device that monitors incoming and outgoing network traffic and decides whether to allow or block specific traffic based on a defined set of security rules.

Cache - which is pronounced "cash" (not "catch" or "cashay"), stores recently used information so that it can be quickly accessed at a later time.

cookie - A small text file (up to 4KB) created by a website that is stored in the user's computer either temporarily for that session only or permanently on the hard disk (persistent cookie). Cookies provide a way for the website to recognize you and keep track of your preferences.


INTERNET SPEED

Download speed #
How quickly you can pull data from a server on the internet to your device. Most connections are designed to download much faster than they upload.This is because the majority of online activity, like loading web pages or streaming videos, consists of downloads. Download speed is measured in megabits per second (Mbps).

Upload speed #
How quickly you send data from your device to the internet. A fast upload speed is helpful when sending large files via email, or in using video-chat to talk to someone else online (since you have to send your video feed to them). Upload speed is measured in megabits per second (Mbps).

Ping #
Also called latency, ping is the reaction time of your connection–how quickly your device gets a response after you've sent out a request. A fast ping means a more responsive connection, especially in applications where timing is everything (like video games). Ping is measured in milliseconds (ms).

Packet loss #
Packet loss occurs when a packet of data being sent over the internet is not received or is incomplete. This is described in percentage of packets lost compared to packets sent. Packet loss in most cases is a result of poor signal/line quality.

Jitter #
Also called Packet Delay Variation (PDV), jitter frequency is a measure of the variability in ping over time. Jitter is not usually noticeable when reading text, but when streaming and gaming a high jitter can result in buffering and other interruptions. Technically, this is a measure of the average of the deviation from the mean.

Mbps #
Megabits per second. A megabit is 1 million bits of information. This is a standard measure of internet speed and 1 Mbps is 1,000 times faster than 1 Kbps. Not to be confused with megabytes (MB) which is a measure of size rather than bandwidth. Because a megabyte is larger than a megabit, and to avoid confusion, MB/s is not used to denote internet speeds.

Kbps #
Kilobits per second. A kilobit is 1,000 bits of information. This older measure of internet speed is only used when needed to describe slower connections. Not to be confused with kilobytes (KB) which is a measure of size rather than bandwidth. Because a kilobyte is larger than a kilobit, and to avoid confusion, KB/s is not used to denote internet speeds.

Following are some of the numerous computer abbreviations in use today.

Operating Systems and Data Storage:

BIOS - This is the Basic Input Output System which controls the computer, telling it what operations to perform. These instructions are on a chip that connects to the motherboard.

BYTE - A byte is a storage unit for data.

"K" is a Kilobyte which is 1024 bytes.

"MB" is a Megabyte which is a million bytes.

"GB" is a Gigabyte, which equals 1000 megabytes.

CPU - This stands for the Central Processing Unit of the computer. This is like the computer’s brain.

MAC - This is an abbreviation for Macintosh, which is a type of personal computer made by the Apple Computer company.

OS - This is the Operating System of the computer. It is the main program that runs on a computer and begins automatically when the computer is turned on.

PC - This is the abbreviation for personal computer. It refers to computers that are IBM compatible.

PDF - This represents the Portable Document Format which displays files in a format that is ready for the web.

RAM - This stands for Random Access Memory which is the space inside the computer that can be accessed at one time. If you increase the amount of RAM, then you will increase the computer’s speed. This is because more of a particular program is able to be loaded at one time.

ROM - This is Read Only Memory which is the instruction for the computer and can not be altered.

VGA - The Video Graphics Array is a system for displaying graphics. It was developed by IBM.

WYSIWYG - This initialism stands for What You See Is What You Get. It is pronounced "wizziwig" and basically means that the printer will print what you see on your monitor.

Connecting to the Internet

FTP - This is a service called File Transport Protocol which moves a file between computers using the Internet.

HTML - HyperText Markup Language formats information so it can be transported on the Internet.

HTTP - Hypertext Transfer Protocol is a set of instructions for the software that controls the movement of files on the Internet.

IP - This stands for Internet Protocol which is the set of rules that govern the systems connected to the Internet. IP Address is a digital code specific to each computer that is hooked up to the Internet.

ISP - The Internet Service Provider is the company which provides Internet service so you can connect your computer to the Internet.

LAN - This stands for Local Area Network which is the servers that your computer connects to in your geographic area.

PPP - Point-to-Point Protocol is the set of rules that allow your computer to use the Internet protocols using a phone line and modem.

URL - This is the Universal Resource Locator which is a path to a certain file on the World Wide Web.

USB - The Universal Serial Bus is used for communications between certain devices. It can connect keyboards, cameras, printers, mice, flash drives, and other devices. Its use has expanded from personal computers to PDAs, smartphones, and video games, and is used as a power cord to connect devices to a wall outlet to charge them.

VR - Virtual Reality simulates a three-dimensional scene on the computer and has the capability of interaction. This is widely used in gaming.

VRML - Virtual Reality Mark-up Language allows the display of 3D images.

Are you looking for a job?

Must be at least:
-high school graduate
-good in english
-computer literate

Send resume to eduardzenfone@gmail.com

You can also send text to 09285202905
Use this format:
-complete name
-contact number
-highest educational attainment
-call center experience if applicable
-address/preferred site

Thank you.